FAQ

FAQ CYCLADES ACCESSORIES

 

  1. Where can I buy your scarves or jewellery?

 Our accessories collection is available in several stores as well as online and we offer worldwide shipping and a Free 14 day return policy. You can check your nearest retail point by clicking the following link  

 https://cyclades.shop/pages/cyclades-stockists

Our jewellery collection is available exclusively online

  1. How do you clean the scarves?

 We recommend dry cleaning. Clients told us that they had no issues washing them carefully in cold water but we would only officially recommend you to dry clean your accessories to make sure that they will keep their vivid colours forever.

 3. Do you ship your jewellery worldwide?

Yes we definitely do

4. Could you deliver a piece of jewellery before the standard order time?

Yes it is very possible, please let us know your desired date and we will do our best to accommodate your request

5. Where do you make your accessories?

We ethically make our accessories in Italy by using the finest fabrics and we are proud to collaborate only with the most reputable family-run textile factories in Italy. We use local craftsmen who have years of experience and have also produced for major fashion houses.

6. Do you sell wholesale?

Yes, we sell wholesale to selected stores and boutiques. If you are interested in our collection please email sales@cyclades.shop

 6. I am a journalist interested to write about Cyclades who should I contact?

Please send your enquiry to press@cyclades.shop

7. How can I wear Cyclades scarves/foulards/twilly accessories?

There are endless ways to style Cyclades. We have a video guide to demonstrate some of the basic and classic ways which are available at https://cyclades.shop/pages/how-to-wear

8. Do you offer express shipping?

Yes, we offer worldwide express shipping and our preferred courier provider is DHL Express, items ordered before 12 pm CET time usually get delivered within 1 to 3 business working days.

 9. Is the French hemming on purpose?

Yes, we are very proud of the hemming as it is rolled with special care and detail and we think it should be visible from the good side.

10. I wear my scarves all the time and sometimes on tight knots, how can I get rid of the creases?

 You can use a home steamer for garments and they will look like new within 1    minute or you can also carefully iron the scarves at a low temperature but please avoid ironing the handrolled edges.

11. Do you offer gift packaging on every order?

Yes, all our products come with beautiful luxury packaging and they are ready to be handed as gifts either for you or for your loved ones.

 12. Can you avoid including the invoice inside the order? I would like to send an accessory directly to someone as a gift.

Certainly we can do that, just email us your request or write us a comment when you place an order with us and we will handle your order accordingly.

13. I saw a product on Instagram and I would like to buy it but I am not sure which one is it can you help me identify it?

 Usually, you can buy the product that you liked directly from instagram

https://cyclades.shop/pages/shop-instagram-cyclades

If you still can’t find the product it might be from a previous collection or just sold out. Please send us an email at info@cyclades.shop or drop us a message by using the chat client.

14. I think your accessories and jewellery make the perfect corporate presents, can we purchase and send us a corporate invoice? 

 Indeed several companies choose Cyclades for timeless gifts. We can certainly issue a corporate invoice.

  15. Can I pay with instalments?

If you are based in the UK, New Zealand and Australia you can use Laybuy payment services to purchase your items with interest-free installments

 16. Is there a Cyclades physical store?

As you will see on our list of stockists we have several retailers in different parts of the world. We also participate in Pop Up stores and it is within our plans to open a Cyclades boutique

   17. Could I become an affiliate of your products?

We love our affiliates, just drop us an email at sales@cyclades.shop to supply you with all the links required so you can start earning on every sale made.

 18. Could I open a Cyclades franchise store?

Please send us your proposal to sales@cyclades.shop to discuss further

19. What is the colour and clarity of your diamonds?

We use G or H colour and VS clarity 

20. Do you have any product care jewellery guidelines

Yes please check our Product Care guide, on the bottom left corner

21. Do I need to pay custom taxes when I receive an order?

It depends on your jurisdiction and often on the amount of the order. Purchases within EU do not incur customs taxes as we sent everything out from the UK but if you are based overseas you might have to pay a customs tax subject to your jurisdiction, please consult your local tax office before you make a purchase as we will not be responsible for tax charges.

22. Should I choose Gold Plated Silver or Solid Gold jewellery? What is the difference?

The rising prices of gold have increased the demand for gold plated over silver jewelry as they are more affordable while they look like solid gold. however the question clearly depends on the budget. Gold Vermeil (Plated over Silver) Jewellery might tarnish and need re-plating if you do not look after them properly (wearing them when swimming at the sea or pool or when taking shower,  not storing them as appropriate) wherewith the solid gold jewellery pieces you can wear them anywhere, even when swimming and their gold colour will last forever.

 

 

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